CSM’s mailing platform counts with a Monitoring system that ensures that all communications between its personnel and the customers are being managed according to its quality standards, offering the capability of escalating the cases to a Senior Case Supervisor capable of performing a most exhaustive process.
CSM offers as a plus to their clients, the service of sending through e-mail notifications all of the Immigration Alerts and News that could involve in procedure modifications in order to keep the customers updated in how the Immigration Processes are being managed.
Secure communications and management
CSM’s communications management and supervision is performed in order to assure the safety of communications and sensitive documents that can be exchanged between the company and the corporate customer, such as Passports, IDs, Power of Attorneys, etc.
CSM has implemented a Backup System that allows clients to store all of the information regarding their cases, including documentation and important information in case of being required. Our system automatically stores all information for 5 years and can be upgraded to 10 years upon request.